Comments on: Your Client Failed to Get a Result Because You Failed to Clean Your Desk

By: Melinda Perkins

Melinda Perkins — Thu, 02 Nov 2023 15:48:58 +0000

Absolutely, Lenore! So well articulated! Thank you for sharing your incredible Sensor insight. I love the mention of the language we use. That’s a super important part of our overall client-practitioner relationship. Saying the right things in the right way so we are heard and understood is so nuanced. With the HealthType lens, we have the edge when it comes to getting it right, even with swearing or keeping it professional.
Eating is another great point. As an Activator, it’s hard to get all those little snacks in…and for some clients it’s not a big deal to munch and crunch, but for others, it’s the difference between continuing the relationship and not!
I also appreciate that you expanded the conversation to include virtual meetings and how the elements of our environment extend into that. We can ‘set the stage’ in our virtual world to create the feeling of safety that each client biologically needs, just as effectively as we can in a physical office.
I love this discussion. It’s so vital to keeping our clients progressing toward their desired outcomes. Thank you for bringing your depth of knowledge and experience to the table.

By: Lenore Davi

Lenore Davi — Wed, 01 Nov 2023 10:40:17 +0000

Love it!
Yes it is true as a Sensor, I have made decisions about my choice of health providers in the past based on whether the session felt private, how many interruptions there were during my session, having other people in the room, or just outside an open door, music or tv in the background, pets barking or running about, eating during appointments, how clean or tidy the space was, and even how many times the practitioner/coach swore…. and the biggest turn off…. answering my questions with “You don’t need to know that”, or any other way of suggesting that my curiosity and love of learning was unwelcome. Now that many of us have virtual sessions instead of face to face, some other things to keep in mind include choosing good lighting so the client can see your face clearly, choosing a suitable background: Formal or fun? Colorful or dignified? etc… and paying some attention to sound. An echoing room such as a kitchen might make your voice sound cold and flat, or less warm and approachable. Knowing before hand what bio-type your client is, and adjusting your approach will definitely give you an extra advantage! With Bio-type knowledge, we can minimize stress for each client and maximize connection, learning, and motivation.